Going The Extra Mile To Ensure Courier Deliveries

Nina Hendy from the Sydney Morning Herald interviewed Kristy Withers, Incy Interiors and Nicole Lander, Laser Tag in a Box on how they go the extra mile to ensure courier deliveries. 

At Laser Tag in a Box, we believe the "show must go on!" so we plan to deliver the laser tag equipment a day or two before the scheduled event. 

We track the rental packages the entire journey, there and back. 

Delivery Dilemmas 

Ms Hendy discovered that the team from Brisbane small business Laser Tag in a Box has had its fair share of headaches with courier companies. 

Chief Fun Officer, Nicole Lander and her team use a shipping company that promises to track, but that doesn't always deliver. 

"The company is fine in the city, but once we need to send something to a regional area and the courier needs to outsource to an agent, the tracking system can be intermittent," she says. 

The parcels, containing laser tag equipment often used for children's parties, contain thousands of dollars worth of equipment. 

After renting the laser tag set for the event, the customer then needs to return the rented equipment back to the Brisbane business.  

"All we can do is keep in touch with the customer and ask if the parcel has arrived. It's extremely frustrating."

So we have worked out a map of Australia and factored in the time it takes to get to every single spot on the continent. 

"We once had a shipment go to Groote Eylandt, an island in the Gulf of Carpentaria, so we had to factor in the timetable for the barge that goes to the island once a week," she said. 

Since the reopening of economies after COVID-19, many small businesses have faced supply chain and delivery challenges. 

"That's why it is important to think outside the box to ensure customers get their product in good time. After all, we often rent our laser tag sets for a birthday party or sports team celebrations, and so the "show" must go on. The event has to be on that special date. So we will bend over backwards to ensure the boxes are there on time and in full," Nicole said. 

Nicole's team, or the courier companies she works with, deliver the boxes a day or two before the big event, just to make sure everything is ready to go on the big day. 

As well as ensuring the laser tag sets themselves are fabulous, Nicole and her team focus on delivery satisfaction. 

Avoid The Courier Chaos

Nicole recommends that customers book early for this upcoming holiday season to avoid disappointment. 

Laser Tag rentals are becoming more and more popular. 

"We are seeing unprecedented demand for our party hire service. And we strive to deliver all of our bookings on time," said Nicole. 

"But it is prudent to book early as possible to avoid the stress and worry of last-minute deliveries," she said.