We have a contactless delivery policy in place. This means wherever possible there should be no direct contact between drivers and customers.
Our delivery drivers have been briefed as follows: Drivers will knock or ring your doorbell, and wait till you open it. Then, once they see you they can leave the box with you.
We are still required to ask and confirm the recipient’s name.
Drivers are no longer need to get your signature as proof of delivery. Please note we do not have an "authority to leave" policy. So someone does need to be at your address for both delivery & collection.
Please note that we cannot deliver to P.O. Boxes. (NOTE: While Startrack does their best to deliver all of our packs door to door there are some regional and rural areas where your order may be delivered directly to the post office. This is most likely for delivery addresses that regularly collect mail from their local post office or have tricky access to their property. In these instances you will get a card to notify you that you've a delivery for collection and you will also receive an email update from Startrack letting you know as well.)
More Covid Info:
All drivers are asked to thoroughly wash and sanitise hands at the start and end of every shift. As well as sanitising hands in between deliveries and drop-offs.
Behind the scenes, the Laser Tag in a Box team follow our strict COVID19 health & safety policies, which include:
We are delivering!
Rest assured we will go the extra mile to get your order delivered.
So long as it is safe to do so for our team or the Startrack courier drivers and for you, (and of course allowed by Government regulations) we will deliver your order.
Your safety is our priority so we have more info on our Safety Page (link in the footer).
What's the cancellation policy?
For the policy please refer to our Terms and Conditions, click here
The phasers have 3 sensors - 2 on the headband (front & back) and 1 on the toy's barrel. The phasers work using infra-red (like your TV remote) and emit a signal to the other player's equipment. When a gamer is tagged the phaser makes a sound to let you know that you've got the other guy, and when you've been tagged.
The good news is that this gear is pretty robust. But if something is broken, as per your terms and conditions you will be charged for what was damaged or lost. You can find a summary of these prices, click here.
No. Our equipment does not shoot lasers, rather they work using infrared (just like a TV remote). The beam itself is invisible and harmless. For more info on safety, click here.
When you are tagged your phaser will make a sound effect. When you are first tagged the SFX is "You're Tagged". When you lose your last health point you will hear "You're Deactivated".
When you tag someone on the opposition's team your phaser will say "tagged" or "de-activated".
The next model, and our most popular, is the awesome tagger called the "Black Cobra". This model comes with an integrated red dot scope. This weighs around 2kg (4lbs).
Finally, there is the Scorpion. This one is usually rented to teens & adults. It is made from metal and weighs 2.2kg (5lbs).
Included in your inflatable hire pack is an electric air blower. Each inflatable only takes a few minutes to inflate.
Yes. You can pick up/drop off the boxes so you can save yourself the courier fee. Our office is open between 9 am - 5 pm Monday to Friday. Saturday and Sunday by appointment. Please book a collection time so we can give you a quick demo on how to use the gear.
If you have arranged to collect the boxes from our Shailer Park (QLD) depot our collection times are (please book a time that suits you).
If you would like a hands-on demo when you collect the appointment times are:
Please show your photo ID, such as a current Driver's License, on collection.
If you don't need a demo, you can collect your gear anytime Monday - Friday between 9 am-5 pm (if you need a collection before 9 am, please just let us know you are coming, we can arrange a time for you after 7.30 am).
You can return your gear anytime Monday - Friday between 9 am - 5 pm. If you would like an early return (after 7.30 am please book an appointment.)
All the paperwork you need for your return shipment is included in your box. Customers who are using a courier to return the boxes to us do not need to organise the booking with the courier, we will handle this for you. This service is included in the price. If you have any questions, please give us a call.
Yes. When delivering and collecting the boxes through a courier, there needs to be someone at home to sign for the goods. We cannot leave them unattended. If you are not going to be home on your delivery/collection dates, please provide us with an alternative address, such as business premises. If you wish to ship somewhere other than your address, please advise us BEFORE your equipment is dispatched. We cannot change the delivery address after the shipment has left our shop.
This brand of laser tag equipment is a fine balance between innovative live gaming technology and practical experience. We believe we've got the most robust, most flexible commercial outdoor laser tag equipment in the world today. The laser tag equipment is made by Battlefield Sports. The phaser is turned on with a key. After a few seconds, the phaser will say "game start".
To play put on your bandanna on your head, tying it at the back. We use the colour of the bandanna to tell teams apart. Next, put the headband over the bandanna with the twirly sensor cable to the back so it does not go in front of your eyes. The cable goes under your arm so it is out of the way during play.
The large tube at the front of the phaser is where the infrared light that triggers tags comes from. It is important during gameplay that this tube is kept clear of cover. You will need to aim. It is very important to turn the phasers off with the key whenever they are not in use. This will save a lot of battery power and means more playtime for everyone.
The laser taggers are weather-resistant; you can play in showers or light rain. However, play should be postponed during very heavy rain or storms with the phasers stored under cover and switched off.
Each phaser (tagger) has a display. The display gives you some useful info during the game.
LINE 1: shows the current hit points (HP5/5) this is the number of times a player can be tagged before they are deactivated. The digits before the slash are your current hit points and the digits after the slash are the maximum hit points. Players are restored to maximum hit points when they receive a reactivation or start a new game.
Following the HP, listed is A50/50. Players have a mag of 50 ammo they can use before they need to reload. Reloading happens automatically, though it does take a few seconds.
LINE 2: Will say "cobra" then R UL. R UL means unlimited reloads.LINE 3: Has some real-time stats. T = the number of times you've tagged someone, that did not cause deactivation. D = the number of times you've deactivated someone on the other team. S is for the number of times this phaser has been reactivated during the current game. 1X stands for no team. Your kit will come with the team set. R = Red, B = Blue.
LINE 4: This shows current status i.e. ready. Next is the mode of operation i.e. FA means rapid fire or full auto. Finally, if it is a timed game, it will should the amount of time left in the game.
What are the standard Software settings?
The phasers come pre-set with standard software settings to make your event simple to run. Our standard Laser tag software settings are a set of defaults suitable for family-friendly games.
Half of your hire phasers will be set to the red team and half will be set to the blue team.
The red team cannot tag other players on the red team. Likewise blue cannot tag blue. Blue can only tag red. And red and only tag blue.
All phasers will be configured to easy mode and medium range.
Phasers also come set into hire mode. In hire mode, if the unit is turned on with a key, it boots straight to a "ready" state bypassing all the complex menus.
Are there any Incentives for Repeat Hires?
Yes. There are incentives such as bonuses and specials for repeat hires. If you wish to know whether you are eligible, or to book on multiple dates please ask our friendly staff.
