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Frequently Asked Questions

 

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Your Questions, Answered.


We’ve been running laser tag parties for over 25 years, so we’ve seen (and heard!) it all.

Here are the most common questions we get asked and the answers to help you plan an epic event.

Want to know more? Tap an image to explore:

 

How Does It Work?

Laser Tag in a Box is easy to plan and play. First, you select how many people you'd like to play with at once. (We suggest playing in a round-robin format so lots of people can play!) Next, select the date you'd like and the model of tagger. If you're unsure which tagger suits you, ask! Then, we deliver everything you need to run your laser tag games — no staff needed. You set up and play as much as you like. Finally, pack the gear back in the box for return. Simple!


 

Is the Laser Tag Easy to Set Up?

Yes! The gear comes ready to go. Just turn it on with the key. (We include the key on a lanyard.) Plus, we include step-by-step instructions and game ideas. There is also phone support if you need it.


 

How Many People Can Play?

Laser Tag in a Box is great for big groups or small ones. How many people can play at once? Well, that depends on how many taggers you rent. Our smallest set is for eight people to play at once. Of course, players can swap in and out so everyone gets a turn. Play in a round-robin format so everyone gets a go. For big events, we can rent a set of 20, 30, or even more players. Give us a call to see what we can do for you.

Yes—absolutely! Despite the name Laser Tag, there are actually no real lasers involved. The game is perfectly safe, and best of all, it’s seriously fun and exciting!

Instead of using paintball pellets or gel blaster ammo, laser tag uses an invisible infrared beam—just like the one in your TV remote. That means there’s no mess, no pain, and no need for protective gear like goggles.

In other words, Laser Tag uses harmless infrared beams (no paintballs or projectiles) so it’s completely painless and eye-safe. 
Nope—laser tag won’t hurt a bit!

The "laser" is actually just invisible infrared light, like the kind your TV remote uses to change channels. There are no projectiles, no stings, and definitely no bruises.

Laser Tag is high-tech hide & seek, so it's all about fun. 

Why You Love Us: Info for Parents, Teachers & Educator

Whether you’re a parent looking for a fun and safe activity, or a teacher/educator searching for an engaging group experience, we’ve got you covered!

Our laser tag sessions are designed to be safe, exciting, and perfect for all ages—plus, they’re a great way to build teamwork, coordination, and loads of smiles.

Read More

Why They Love Us: What Players Can Expect

Our players keep coming back because we deliver epic fun every time! Expect fast-paced action, easy-to-use gear, and game modes that suit all ages and skill levels.

Whether it’s a birthday party, school event, or just a day out with friends, you’re in for unforgettable battles, plenty of laughs, and a seriously good time.

Read More

What Playing Laser Tag Feels Like


Absolutely! Our laser taggers are weather-resistant and built tough, so playing in the rain is totally doable. Just remember to keep the gear switched off and out of the rain when you're not using it to save the battery. That said, the equipment isn’t waterproof, so while a bit of rain is fine, they can’t be submerged in water.

Our laser tag gear is great for school-age kids and up. Our laser tag kit will delight the preppies (about 5 years old) and excite the big kids.

This is a game for the young, and the young-at-heart!

Nope! We don’t use the traditional bulky vests. Since everyone’s different shapes and sizes, we’ve kept it simple and comfy. Some of our laser taggers have sensors just on the barrel, while others have sensors on the barrel plus a soft, adjustable headband. Easy and hassle-free!

Some of our clients have played laser tag in public parks after getting permission from their local Council. That said, if you’re after a private party vibe, the most fun usually happens right in your own backyard!

Quick Start Guides: How To Run Laser Tag Games

Shipping and Delivery


If you book a laser tag rental for delivery within the Sydney, Melbourne, Brisbane, or Gold Coast metro areas with an order value of $499 or more, you’ll get free shipping! (Check the delivery maps to see if you’re in the zone.) Please note that inflatables don’t qualify for free shipping, even if rented alongside laser tag gear.

For orders under $499 or deliveries outside these metro areas, shipping costs will be calculated at checkout. If you prefer, you can always give us a call at 1800 266 587 to chat about delivery options.

If you’re in metro Brisbane, we’ll personally deliver your gear, usually the business day before your event. The kit will be collected the next business day after your event. Just make sure someone is at the delivery address between 9 a.m. and 5 p.m. on both delivery and pickup days.

For other locations, we use StarTrack. Your gear will arrive 1–3 business days before your event—check your confirmation email for the exact estimated delivery date. Someone must be available to sign for the package between 9 a.m. and 5 p.m. on all delivery days. We’ll also arrange the return courier, and your gear will be collected the business day after your event.
 

StarTrack is used to deliver laser tag rentals across Australia. Orders typically arrive 3–5 business days before the event. Be sure to check the expected delivery date on the confirmation email.

Return collection with StarTrack is also arranged for the business day after the event.

Someone must be present at the delivery address between 9 a.m. and 5 p.m. on all relevant days — including delivery, backup days, and collection. A business address is recommended for this reason.

Note: Rentals to NT, SA, WA, and remote outback areas must be booked at least 3 weeks in advance to allow enough courier time.
 

Yes! The more details you provide about your delivery location, the smoother the whole process will be.

Business Address: Let us know the business name and where to deliver — reception, loading dock, or building concierge.

Residential Address: Make sure drivers can access your property. If you’re in a secure building, please ensure someone will be home on delivery day.

School Address: If delivery isn’t to the main School Office, please give us detailed directions to your exact location on campus.

We use StarTrack, which is owned by Australia Post, to deliver our laser tag rentals across Australia. While they aim to deliver packages directly to your door, some regional and rural areas might receive deliveries at their local post office instead.

This usually happens if the address regularly collects mail from the post office or if access to the property is tricky for the delivery drivers.

If this happens, you’ll get a card notifying you that your rental is ready for pickup, plus an email update from StarTrack with the details.

Can I Pick Up the Boxes?

Absolutely! You’re welcome to pick up and drop off the boxes yourself to save on courier fees.

Just a heads up—if you’re ordering a large laser tag rental or adding inflatable hire, you’ll need enough space to transport the gear. For the box dimensions, click here.


You’re more than welcome to pick up and return your order from our shop in Brisbane, located in Shailer Park, Logan—right next door to the Loganholme Hyperdome Shopping Centre and just off the M1.

Pick-up will be the business day before your event, and returns are due the business day after. For example, if your event is on the weekend, you’d pick up on Friday and return on Monday.

Our shop hours are 9 am to 5 pm, Monday to Friday (excluding Public Holidays).

Need to collect early? Just let us know! We can arrange appointments for early pick-ups and returns between 7:30 am and 9 am.

Yes! If you're picking up your laser tag hire from our Brisbane shop in Shailer Park, here's what to expect:

A standard set of 8 laser taggers comes packed in two boxes. Each box measures 44cm x 42cm x 49cm and weighs around 16kg.

These two boxes can easily fit on the back seat of a small sedan like a Toyota Corolla or Hyundai i30—or in the boot of an SUV or 4WD.

If you're hiring a larger pack, we recommend leaving space in the back seats just to be safe!

How Heavy is the Equipment? 

The weight of the gear depends on which tagger model you hire. We offer four different types: Fun Taggers, Striker Taggers, Awesome Taggers, and Scorpion Taggers.

Most of our taggers are made from lightweight, durable polycarbonate, making them easy for kids to carry and run around with. The Scorpion Taggers, however, are made from metal—so they’re a bit heavier and better suited to older players or adults.

Fun Taggers

Ideal for ages five to seven

Weight: 1.6kg

Battery Life: Up to 8 hours

These lightweight taggers are perfect for little warriors!

Easy to carry and simple to use, they’re designed especially for younger players just getting into the game.

Striker Taggers

Ideal for ages seven to nine

Weight: 1.8kg

Battery Life: Up to 8 hours

A great step up from the Fun Taggers, these are still lightweight but offer a bit more range and features for slightly older kids who are ready to level up their laser tag adventure.

Awesome Taggers

Ideal for ages nine to eleven

Weight: 2kg

Battery Life: Up to 16 Hours

With more range and longer battery life, Awesome Taggers are perfect for bigger kids ready to bring a bit more strategy to the game.

These taggers also have more sensors, adding to the fun and challenge!

Scorpion Taggers

Ideal for ages eleven and up

Weight: 2 kg

Battery Life: Up to 16 Hours

Built tough with a metal body, Scorpion Taggers are designed for teens and adults who want the ultimate laser tag experience.

They’re durable, accurate, and feel just like the real deal – great for serious fun!

Ready When You Need Us: Staffing & Support

We’re here to make your laser tag event run smoothly! Whether you need help before, during, or after your hire, our team is ready to support you every step of the way.


No, our laser tag rentals are designed for you to run the party yourself at your location. If you’d like one of our staff to come and run the event for you (available in South East Queensland), just give us a call at 1800 266 587 for a quote!

Yes! We want to make sure your party goes smoothly. Our office hours are Monday to Friday, 9 am to 5 pm (Queensland time), excluding public holidays. You can reach us at 1800 266 587 during these times. For anything urgent outside office hours, we also have an after-hours emergency mobile number to help you out.

Impressed Other Parents

Seamus just turned 10. The boys had an absolute ball! They all agreed it was the best party they’d ever been to. Even the other parents were impressed! The level of customer service was outstanding right from the very first phone call. Nothing was too much trouble, and everything was explained to me very clearly. The staff willingly changed my pick-up time when I was delayed, and the demonstration was done enthusiastically and patiently. They even put the boxes in the car! Best customer service in ages! Keep up the great work — thanks again!
Louise, Brisbane, QLD

How do I book Laser Tag?

Booking is easy! Just get in touch with us via phone or online to secure your date and gear.


What's the cancellation policy?

For full details, please check out our Terms and Conditions.


Booking times can vary depending on your location, but we recommend reserving your laser tag set at least 2 to 4 weeks before your event.

If you’re planning during school holidays, be sure to book early! These are our busiest times, and we often get fully booked.

Hires are for one full day. But if you hire on a Saturday, you get Sunday free!

Even better—book your laser tag rental over a long weekend, and you get the public holiday for free too.

Absolutely! You’re welcome to hire the laser tag set for longer periods. We offer weekly and monthly rates—just give us a call, and we’ll help find the best option for you.

Yes! We do offer discounts for big laser tag rental bookings — we love big gigs! Our biggest hire so far was for 550 phasers. Get in touch and see what we can do for you!

We require a 50% deposit to lock in your reservation. The final payment is due approximately 14 days prior to your event date. Payment must be completed before your gear is shipped.

Yes! We have plenty of goodies available to make your party extra special. Think camo packs, hats, lollies (yum!), camo nets, and much more.

Equipment Questions

Damages/Costs of Replacements?

Good news — this gear is pretty tough! But if something does get broken, you’ll be charged for any damaged or lost items as outlined in our Terms and Conditions.


How do I inflate the Inflatable Barricades?

An electric air blower is included in your inflatable hire pack. Each inflatable only takes a few minutes to fully inflate.

 

 

In each hire from Laser Tag in a Box, you’ll get:
  • Some laser taggers with integrated sensors
  • A Controller
  • At least two game props (to act as reactivation points)
  • Keys to turn the units on/off
  • Fully charged batteries so you can play & play. (Plus, we will include a battery charger, but, honestly, most people never need to touch it!)
  • Easy to follow instructions
  • and return shipping docs, if you have booked with our courier.

The range of the laser taggers depends on several factors. The Cobra Lite, equipped with a peep sight, can shoot up to 50 metres in daylight. The Cobra Striker and the Awesome Cobra with an integrated red-dot scope can shoot up to 80 metres even in bright sunlight. If the day is cloudy or if you are playing in twilight, the range can be extended. Indoors, the range is more than enough for exciting games. The range setting can be switched from outdoor to indoor mode to reduce infrared bounce.

Most hires are for one day. That's right, you get the gear all day. BONUS: When you rent for Saturday, you get Sunday for free. You can book extra days or even a week. Longer hires are popular for school holidays or adventure camps.

 

Laser Tag Theme vs Royale Theme

Your taggers will comes pre-set with standard software settings to make your event simple to run. 

Our standard Laser tag software settings are a set of defaults suitable for family-friendly games or for royale "missions".


The Default for Vacation Cares and Fetes!

This setting makes setup quick and easy—no need for game prep, just jump straight into our simple “Team Elimination” game.

Sounds you’ll hear include: “tagged,” “deactivated,” and “You’re deactivated, return to base.”


The Default for Birthday Parties with Fun, Striker, or Awesome Taggers

This setting gives you a variety of game options, including “Team Elimination” and “Capture the Flag.”

Sounds you’ll hear include: “tagged,” “deactivated,” and “You’re deactivated, return to base.”


The Default for Teen, Tween & Adult Parties with Awesome or Scorpion Taggers

This setting gives you a variety of game options, with more immersive gameplay and sound effects. Add the optional “Supply Crate” for an extra challenge.

Sounds you’ll hear include: “hit,” “wound,” and “kill.”

Team Setup: Red vs Blue

Half of your hired laser taggers will be set to the Red Team, and the other half to the Blue Team. Players can only tag members of the opposite team — Red tags Blue, and Blue tags Red.

When you turn the key, the taggers will automatically power up with the correct team settings. Easy!

Heaps Better Than Expected

I could not believe how easy it was to order and receive the game. Everything was very efficient, and we even received the pack a day before we were expecting it. The taggers were heaps better than what we were expecting.
Macarla, Tareit, Melbourne

Delivery and Return Guidelines

Do I need to do the paperwork for the courier return?

No, all the necessary paperwork for your return shipment is included in the box. We will handle the courier booking for you, so you don’t need to arrange anything. This service is included in the price. If you have any questions, feel free to call us.


When can we expect our delivery?

Deliveries typically occur between 9 am and 5 pm, two business days before your event. We use StarTrack, but they can’t provide an exact time. We aim to deliver a few days ahead of your event to allow for any last-minute issues.

Your boxes will be scheduled for collection the next working day after your event. Please ensure someone is available at the address you provide to sign for the delivery or collection. Alternatively, we can arrange for you to collect or return the boxes at your local StarTrack depot. Let us know if you're interested in this option.


Do I have to be home for the courier delivery & collection?

Yes, someone must be at the address to sign for the delivery and collection of the boxes; they cannot be left unattended. If you won’t be home, please provide an alternative address (e.g., a business address). If you need to ship to a different address, please let us know before the equipment is dispatched, as we cannot change it once the shipment has left our premises.

Boxes

Can I Get a Discount?

We offer incentives like bonuses and specials for repeat hires. If you want to check if you’re eligible or book for multiple dates, just ask our friendly staff.

Yes! You can buy commercial-quality laser tag sets from Laser Tag in a Box. Just a heads up — this gear is commercial grade and costs quite a bit more than Nerf guns. Give us a call to see what we can do for you.

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