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(The fine print)
Pathfinder Events Pty Ltd trading as Laser Tag in a Box
A.B.N: 68115702442
Unit 6, 2 Commercial Drive, Shailer Park QLD 4128 Australia
Phone: 1800 BOOK US (1800 2665 87)
Email: admin@LaserTag.com.au
Website: www.lasertag.com.au
Bookings can be made in-store, by phone, or via our website. When you book, your reservation will initially be tentative in our system. For deliveries, bookings must be made at least two weeks before your event date to allow proper scheduling — please allow extra time if you’re in rural, regional, or outback areas! After booking, you’ll receive a confirmation email with all the details. Please check it carefully and notify us immediately if anything is incorrect. We can’t be held responsible for errors if you don’t confirm details.
We accept bookings up to 12 months in advance, subject to stock availability and our standard Terms & Conditions. Bookings are confirmed once the booking fee is paid in full. We recommend booking at least six weeks ahead to avoid disappointment. For an official tax invoice, just ask! By booking, you agree to these Terms & Conditions.
A 50% non-refundable deposit is required to secure your booking.
Full payment must be received at least 7 business days before your delivery date as seen on your confirmation email (or 7 business days before the day you are due to collect the taggers from our depot in Shailer Park, QLD) unless otherwise stated on your invoice.
We won’t ship equipment without full payment.
Payments can be made by phone (Visa, MasterCard, Amex—with surcharge), online (Afterpay, credit card, PayPal), or direct deposit (allow 2 days for processing). Please email your payment receipt to admin@LaserTag.com.au with your invoice or booking number and surname as reference. Cheques must arrive by the payment due date to allow clearance before shipping.
We offer secure payments through our online shop for your convenience.
Transfers to another date are allowed subject to availability. Bookings cannot be changed or cancelled once equipment is packed or shipped.
* Postponements more than 7 business days in advance from your delivery date incur a $25 processing fee.
* Postponements made less than 7 business days in advance from your delivery date but before shipping are eligible for a 50% refund (i.e. 50% cancellation fee) of the total booking value.
* Bookings cannot be postponed after the equipment has been shipped.
Only one date change is permitted per booking. Further changes may incur additional admin or rescheduling fees.
All changes must be made by via email, phone, or text and confirmed in writing by Laser Tag in a Box.
* Cancellations made more than 7 business days in advance from your delivery date before the event are eligible for a 50% refund (i.e. 50% cancellation fee) of the total booking value.
* Cancellations made less than 7 business days in advance from your delivery date are non-refundable.
* Bookings cannot be cancelled after the equipment has been shipped.
All cancellations must be made by phone or in person and confirmed in writing (email or text).
Refunds (where applicable) will be processed within 7 business days.
Any alterations to bookings that are not postponements or cancellations fall under this section:
* Changes made more than 7 business days in advance from your delivery date are free of charge but subject to availability. Refunds (where applicable) will be processed within 7 business days.
* Changes made less than 7 business days in advance from your delivery date may incur processing fees and once more subject to availability.
* Bookings cannot be changed after the equipment has been shipped
All changes must be made by via email, phone, or text and confirmed in writing by Laser Tag in a Box.
Laser Tag involves inherent risks. Please review our How-to Guide, especially our strict no-running safety rule. By hiring equipment, you accept all risks of injury or damage to yourself, participants, or property, whether foreseeable or not. You’re responsible for the safe use of the equipment and liable for any loss or damage.
Avoid physical contact — it can cause serious injury. Supervisors must enforce the no-running rule, especially around doorways and corners, and ensure participants take breaks and stay hydrated.
Inflatable objects are NOT jumping castles — do NOT jump on them. Jumping risks injury and damages the inflatable, meaning you’ll pay full replacement costs. Inflatable shapes should be used indoors or shielded from the wind. Store taggers and inflatables securely when not in use.
Our equipment is inspected and charged before dispatch. It’s sturdy but not indestructible. Each hire includes free insurance covering up to $50 damage on an 8-pack, and up to $100 on 12-pack or larger hires. Most damage can be repaired — please report any damage immediately.
~ You’re responsible for all damage, loss, or breakage during hire.
~ Repair or replacement costs must be paid within 7 days of invoice.
~ Damage assessments are at our sole discretion.
~ Dragging or jumping on inflatables will require full replacement cost payment.
All pricing is based on an overnight hire unless otherwise specified. Rent for Saturday and get Sunday free! Early pickups or late returns may be allowed at our discretion.
Weekend hires are typically collected on Friday and returned by close of business Monday unless otherwise arranged. The person collecting gear must show photo ID with their address (e.g., Driver’s License).
Late returns incur $25/day fees until equipment replacement cost is reached. Returns after 5 pm incur $1/minute late fees. Note: Our depot is closed on public holidays.
You must be at your delivery address (as per confirmation) between 9 am and 5 pm on the day of delivery to sign for your equipment. If delivery is missed, you may need to collect from the courier depot and no refunds will be provided for missed deliveries due to your absence or incorrect address.
After your event, equipment must be packed, sealed with return labels, and ready for pickup by 9 am on the first business day after your event.
Late returns via courier incur up to 20% of rental fee per day until full replacement value is reached.
Lost or missing consignment notes or dispatch forms may incur $20 fees.
Equipment comes pre-set with 3 game modes: Easy Tag (default for Vacation Care and fetes), Laser Tag (default for most parties), and Royale (for Royale Tagger bookings).
Custom settings are available for a small fee, including sound effect changes, indoor mode pre-sets, multiple simultaneous games, and more.
A guide with basic troubleshooting is included. For issues during your event, call our 24/7 support number.
These Terms & Conditions are governed by Queensland and Australian law. Any disputes must be resolved within this jurisdiction.
We reserve the right to change, modify, add to, or remove parts of these terms at any time. Please make sure you check these terms regularly before using our website to stay up to date with any changes. Where possible, we’ll do our best to highlight any major or important updates to you. By continuing to use our website, you’re agreeing to be bound by the latest version of these terms and acknowledging that they set out the rights and responsibilities between you and Laser Tag in a Box.
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