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1. Booking Procedure

Bookings can be made in-store, by phone, or via our website. For deliveries, bookings must be made at least two weeks before your event date to allow proper scheduling — please allow extra time if you’re in rural, regional, or outback areas. After booking, you’ll receive a confirmation email with all the details. Please check it carefully and notify us immediately if anything is incorrect. We cannot be held responsible for errors if you don’t confirm the details.

1.1 Booking Details

We accept bookings up to 12 months in advance, subject to stock availability and our standard Terms & Conditions. Bookings are confirmed once either the deposit or full fee has been paid. Please note that online bookings require full payment at checkout, regardless of the payment method used. We recommend booking at least six weeks ahead to avoid disappointment. For an official tax invoice, just ask! By booking, you agree to these Terms & Conditions.

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2. Payment

A 50% non-refundable deposit is required to secure your booking. The deposit must be paid within 24 hours or by the following business day, whichever comes first, to confirm your booking. Bookings are confirmed once the deposit or full payment has been received.

Full payment must be received at least 14 days before your event date, unless otherwise agreed in writing by us at the time of booking, in which case full payment must be received no less than 7 days prior.

We cannot ship or release equipment without full payment.

Payments can be made by phone (Visa, MasterCard, Amex — surcharge applies), online (Afterpay, credit card, PayPal), or direct deposit (allow 2 business days for processing). Please email your payment receipt to admin@LaserTag.com.au with your invoice or booking number and surname as reference. Cheques must arrive by the payment due date to allow clearance before shipping.

We offer secure payments through our online shop for your convenience. Online bookings require full payment at checkout, regardless of payment method used.

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3. Postponements

Transfers to another date are allowed subject to availability.

~ Bookings cannot be postponed or cancelled once equipment has been shipped.

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4. Cancellations

~ Cancellations made more than 7 business days before your delivery date are eligible for a 50% refund (i.e., a 50% cancellation fee) of the total booking value.

~ Cancellations made less than 7 business days before your delivery date are non-refundable.

~ Bookings cannot be cancelled once equipment has been shipped.

~ All cancellations must be made by phone, email or in person and confirmed in writing (email or text).

~ Refunds (where applicable) will be processed within 7 business days.

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5. Other Alterations to Bookings

Any alterations to bookings that are not postponements or cancellations fall under this section:

~ Changes made less than 7 business days before your delivery date may incur processing fees, and are subject to availability.

~ Bookings cannot be changed once equipment has been shipped.

All changes must be made by email, phone, or text and confirmed in writing by Laser Tag in a Box.

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5. Liability Release & Assumption of Risk

Laser Tag involves inherent risks. Please review our How-to Guide, including our strict no-running safety rule. By hiring equipment, you accept all risks of injury or damage to yourself, participants, or property, whether foreseeable or not. You are responsible for the safe use of the equipment and liable for any loss or damage.

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6. Conduct

Avoid physical contact, as it can cause serious injury. Supervisors must enforce the no-running rule, particularly around doorways and corners, and ensure participants take breaks and stay hydrated.

Inflatable objects are not jumping castles — do not jump on them. Jumping risks injury and can damage the inflatable, for which you will be liable for full replacement costs. Inflatables should be used indoors or shielded from wind. Store taggers and inflatables securely when not in use.

6.1 Equipment Damage

Our equipment is inspected and charged before dispatch. While sturdy, it is not indestructible. Each hire includes free insurance covering up to:

~ $50 damage on 8-pack hires

~ $100 damage on 12-pack or larger hires

Most damage can be repaired — please report any damage immediately.

~ You are responsible for all damage, loss, or breakage during hire.

~ Repair or replacement costs must be paid within 7 days of invoice.

~ Damage assessments are at our sole discretion.

~ Dragging or jumping on inflatables will require payment of full replacement costs.

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7. Shipping & Returns

7.1 Pick-Up & Return In Person

All pricing is based on an overnight hire unless otherwise specified. Rent for Saturday and get Sunday free! Early pickups or late returns may be allowed at our discretion.

Weekend hires are typically collected on Friday and returned by close of business Monday, unless otherwise arranged. The person collecting the gear must show photo ID with their address (e.g., Driver’s License).

Late returns incur $25 per day until the equipment replacement cost is reached. Returns after 5:00 pm incur a $1 per minute late fee. Please note: our depot is closed on public holidays.

7.2 Courier Delivery & Collection

You must be at your delivery address (as per your confirmation) between 9:00 am and 5:00 pm on the day of delivery to sign for your equipment. If delivery is missed, you may need to collect from the courier depot, and no refunds will be provided for missed deliveries due to absence or incorrect address.

After your event, equipment must be packed, sealed with return labels, and ready for pickup by 9:00 am on the first business day after your event.

Late returns via courier incur up to 20% of the rental fee per day until the full replacement value is reached.

Lost or missing consignment notes or dispatch forms may incur a $20 fee.

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8. Troubleshooting

Equipment is pre-set to one of three game modes depending on the tagger style selected:

~ Easy Tag – default for OSHC and fete bookings

~ Laser Tag – default for party bookings

~ Royale – default for teen and adult bookings

Custom settings are available for a small additional fee — including sound effect changes, indoor mode pre-sets, running multiple games at once, and more.

A basic troubleshooting guide is included with your hire. If you experience any issues during your event, please call our 24/7 support number for assistance.

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9. Jurisdiction

These Terms & Conditions are governed by the laws of Queensland and Australia. Any disputes arising under or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of Queensland.

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10. Amendment of Terms

We may update or amend these Terms & Conditions at any time. Please review them regularly before booking or using our website to ensure you’re aware of any changes. Where possible, we’ll do our best to highlight major updates. By continuing to use our website or services, you agree to be bound by the most recent version of these terms and acknowledge they outline the rights and obligations between you and Laser Tag in a Box.