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(The fine print.)
Pathfinder Events Pty Ltd trading as Laser Tag in a Box
A.B.N 68115702442Bookings can be made in-store, by phone, or via this website. When you book, we will register you in our booking database as a tentative booking. Bookings for delivery must be made at least two weeks before your event date to enable us to schedule the delivery. (If you are rural, regional, or in an outback location, please give us more notice!!) Once we have your booking in our system, you will receive an email with all the details. Please double-check that we have your order correct. If the information is wrong, we cannot be held liable.
1.1 Bookings
We take bookings up to 12 months in advance. Bookings are subject to standard Terms & Conditions and stock availability. Bookings are secured when the booking fee is paid in full. We recommend booking at least 6 weeks before your event date to avoid disappointment. Call us or email us if you would like an official Tax Invoice. No bookings are final without payment, and the terms and conditions are agreed to (either in person or online). You can accept our Terms and Conditions for Hire by booking through our website.
2. Payment
A 50% non-refundable deposit is due on booking to lock in your reservation. Payment in full is due 10 days before your equipment is packed unless otherwise stated on your invoice/confirmation email. We cannot ship your equipment without payment in full. Payment can be made over the phone via Visa, MasterCard, or Amex (with a surcharge) or via our online shop (afterpay, credit card, or PayPal). Direct deposits can be made into our account. It must be made 2 days before your payment is due so it clears in time. Please email us a remittance advice/transaction receipt to admin@LaserTag.com.au. Please use your invoice number/booking number and your surname as the reference for any online transactions. If payment is going to be made by cheque, we must have the cheque by your payment due date so we can bank it and clear it before shipping your equipment. Unless you have authorized a different payment method with the office, these are to be adhered to. A receipt will be emailed to you after the payment. Please double-check the information.
We offer secure payments via our online shop.
If you transfer your booking to another date, this is subject to availability. Bookings cannot be transferred or canceled once shipped or packed. If you cancel once the equipment has been shipped, no refund will be provided. If it is postponed or canceled over 14 days before the event (or shipping date), no extra charges will be incurred (unless the package is already in transit). If your booking is postponed within 14 days of the event and before packing, a $25 processing and handling fee will apply. If you cancel within 14 days of your event date and before packing, you will forfeit 50% of your booking. All transfers and cancellations of bookings must be made over the phone or in person and confirmed in writing, such as via text or email. We will then confirm available dates and organise a refund or receive payment, whichever is necessary.
5.1.1 The Hirer acknowledges that they are responsible for the cost of all damage, loss, or breakage incurred during the period of hire
5.1.2 The Hirer agrees to make good by cash payment to Pathfinder Events Pty Ltd the cost of repair or replacement of any such damage, loss, or breakage within 7 days.
5.1.3 The Hirer acknowledges that the identification and quantification of any damage, loss, or breakage are at the complete discretion of Pathfinder Events Pty Ltd.
5.1.4 The Hirer acknowledges that dragging the inflatable objects across the ground or jumping on the inflatable object will damage the object and require the hirer to pay for the replacement cost.
6. Shipping & Returns
6.1 Hire Pick-up/Return in Person
All item pricing for hire on the website is for an overnight hire period unless an alternative hire period has been selected. As a bonus, you get Sunday free when you rent for Saturday. Any early pickup or late drop-off allowance beyond this hire period is authorized at Laser Tag in a Box's grace. We reserve the right to allow extended hire periods at no extra charge where we see fit. We also reserve the right to book equipment with your knowledge to be due back at a certain time on the day of return. As a default, a weekend hire must be collected on the Friday before your event and returned by close of business on the Monday following unless directed otherwise. Please note that the person collecting the gear must show photo identification that lists their address, such as a Driver's License. Saturday morning pickups are available with special arrangements. Please indicate this to the Laser Tag In A Box team members so we can note it on your booking. Any hire that is not returned by the agreed time will incur extra hire charges per day of the daily hire amount for each/every item(s) not returned.
6.1.1 Late Return if the Hirer is Returning
Pack everything back in the box/boxes we supplied. Check off your order items as you re-pack against your Packing Sheet so nothing is missed. Failure to return the equipment on the scheduled date will result in a late fee of $25 per day. This daily late fee will be charged until the replacement value of the equipment is recovered. Late collections and returns will incur a fee of $1 per minute after 5 pm. Please note the Shailer Park Depot is not open on public holidays.
You must be at your delivery address, as stated in your confirmation email, on the day of delivery, two or three business days before your event. Transit of your package/packages can take up to 10 business days from dispatch. You must be there between 9 am and 5 pm for delivery so you can sign for your courier delivery. We plan your delivery a few days before your event, so we have a few backup days. If your delivery address is in Brisbane or Gold Coast metros, then it is likely that one of our crew members will deliver your rental the business day before your hire. (We will let you know if the delivery will be made via courier or one of your team.) Failure to be there may result in a re-delivery fee. If you are not there to sign for your delivery, you might receive a "Sorry We Missed You" card from the courier. We will try to organize a re-delivery for the next business day. However, it might be the case that you will need to collect your gear from the local Post Office or Courier Depot. If you are not at the address for delivery and therefore do not receive your equipment, we cannot offer you a refund; equally, if your boxes were not delivered due to you giving us an incorrect address or if the business was closed on your delivery date. You must be at your pick-up location, as per the address on the confirmation email, on the day of pick-up, the next business day after your event. The equipment must be packed into the boxes, sealed, and return labels attached before 9 am.
TIP: Check off your order items as you repack against your Packing Sheet so nothing is missed. Please place the return labels over the delivery ones to avoid confusion. We have booked our courier to return to your place between 9 a.m. and 5 p.m. the first business day after your event. Please have the box ready and be ready to sign the paperwork when the driver arrives. If no one has arrived by 3 p.m., call us.
6.2.1 Late Return if shipping via our Courier
If you are not there for pick up or the equipment is not ready, you will be charged a late fee of up to 20% of your rental per day. This daily late fee will be charged until the replacement value of the equipment is recovered. We recommend booking a business address for your collection. That way, you don't have to wait around all day for the driver. Ensure you do not lose the con notes or the dispatch summary form. We include both in your box. You will need to sign these forms upon collection. Loss of these labels or using a manual connote may incur a fee of $20.
When we use courier service as our delivery method, you agree to bear responsibility for receipt of Products shipped to the location specified at the time of ordering. You acknowledge that a Secure Delivery Address (defined herein) is highly recommended. A Secure Delivery Address is where an individual can physically receive Product(s). If an insecure delivery address is provided, Laser Tag in a Box does not bear liability for products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delays and additional delivery charges for which Laser Tag in a Box is not to be held liable, but you will be held liable. We will pick up the Products from the location specified at checkout on the last day of your rental period (Return Date). As we use courier service as our pick-up method, you agree to bear responsibility for having the Products ready for pick up at the specified location on the Return Date. You acknowledge that a Secure Pickup Address (defined herein) is highly recommended. A Secure Pickup Address is where an individual can physically pass Product(s) to Laser Tag in a Box courier representative (typically Star Track Express). You acknowledge that providing anything other than a Secure Shipping Address may result in late or no returns, and you will be held liable for the late or non-returns.
7. Troubleshooting
The laser tag equipment will come pre-set to one of three software settings: Easy Tag, Laser Tag, and Royale. Easy Tag is the default for Vacation Cares and Fetes. Laser Tag is the default for birthday parties booking either Fun, Striker, or Awesome Taggers. Finally, the Royale setting applies to Royale Tagger bookings.
“Easy Tag” comes with one available game when you book a standard pack (Bundle packs add a second game option). The controller, used by the organiser, is set to the simplest mode.
“Laser Tag” and “Royale” allow you to select from a few game types and come with our standard controller mode.
Custom settings are available for an extra fee:
Every package comes with a guide which contains a basic troubleshooting page. If you have further issues before or during your event, you can call the 24/7 support number.
8. Jurisdiction
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Laser Tag in a Box that results in litigation, then you must submit it to the jurisdiction of the courts of Queensland.
9. Amendment of Terms
We reserve the right to change, modify, add, or remove portions of these terms at any time. Please check these terms regularly before using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Laser Tag in a Box's rights and obligations to each other.
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